People travel a lot and the need to hire a car or an airport transfers to a desired destination becomes a mandatory part of your travels. The fact that most people just want a ride to the place they want to be, they might overlook a lot of things when they hire a car, however they will definitely be careful doing it the second time.
If your first experience has been uneventful, it’s probably because the company did not put your needs first and you did not have a good customer experience. The customer experience can make a lot of difference and lack of consistency will make the company lose customers in real quick time.
Price is an important factor when deciding on what to get when you land. You’ll have plenty to choose from and there would be plenty of taxi services or a private airport taxis but cheap airport taxi services can make it easier to choose from.
There is obviously a lot of competitive packages, but you also have to keep in mind service, quality and value when deciding on a car hire.
When you’re coming out of the airport at the back of a long, tiresome flight, you need to get things done as soon as possible without any hassle, but for some reason after giving out your license details, phone number and address, it still takes time to get the keys of the car.
People will prefer a service that has its car ready to go for you in no time, because after a long flight everybody wants to avoid petty issues and get on with hiring their ride. It’s very important that companies take care of this final hurdle and make it swifter and smoother to enhance customer experience.
Customers will also expect clarity when it comes to prices and hidden charges is always a deal breaker the second time around. You will probably make a mental note of never doing business with the company which you thought ripped you off.
There are some ridiculous ‘fees’ that customers encounter when paying their rental, and they are also part of the hidden charges and it makes customers lose trust in the company.
Everyone wants to know what kind of car, types and models, they are getting when they hire their ride. They have to be briefed on that clearly over the counter so there is no confusion. Customers expect clarity at every level of hiring a car and this should be part of company policy.